I have served as both an individual contributor and a senior design consultant. In my role on the product team, I took the initiative to design various product roadmap items, new feature propositions, and enhancements in customer experience and design, all aimed at meeting usability and accessibility standards. Additionally, I have helped to evolve the design language while overseeing daily design operations. I conducted user research to validate the proposed designs with proxy users and pilot customers, gathering insights, confirming user needs, and working with the PO and BA to map the service blueprint and pinpoint gaps in the customer experience.
Service Mapping of the as-is CX
Service Blueprint of the SaaS
User Management
Manage Users - Access & Role
Date Visualisation MVP Design
Date Visualisation Post MVP Design
Rule Creation Per Asset
Edge Gateway Listing
Edge Gateway Status per Device
Custom Dashboard per User Type
Asset Overview UI for MVP
Asset Overview Design Improvements for Post MVP
Product Landing - Factory Overview - Proposed Design
Alerts Listing - Proposed Design
Customer Onboarding State
Action Alert Overview
Mobile App - Key Pages
Data Viz - Wizards